Customer Churn Analysis
Analyzed 70K+ telecom records and built ML models (~88% accuracy) to uncover churn drivers and support retention.
Data Analytics & Operations
Surya
Madhavi
I work at the intersection of data analytics and operations — turning messy datasets, recurring workflows, and business questions into clear reports, dashboards, and decisions.
About
Detail-oriented analyst focused on data cleaning, performance reporting, and operations that help teams decide with less manual effort.
I enjoy building practical analytics systems — clean datasets, reliable SQL, validation scripts, KPI dashboards, and reporting workflows that turn data into something a team can actually act on.
Work
Data Operations Associate · Plum Insurance Benefits
Cleaned large datasets (50K–200K+ records), optimized SQL queries, built Power BI dashboards for SLA and delivery metrics, automated recurring reports, and wrote Python validation scripts to improve data quality.
Customer Success · Plum
Supported operational and customer-facing workflows with a focus on accuracy, reporting, and execution.
Projects
E-Commerce Sales Dashboard
A 5-page Power BI dashboard connected to MySQL with DAX metrics for month-over-month and year-over-year analysis.
COVID-19 India Analysis
Processed 3M+ public health records into interactive state-wise views of infections, vaccinations, and mortality trends.
HR Attrition Analysis
A multi-view Tableau dashboard highlighting attrition risk by department, tenure, and compensation.
Skills
Python, SQL, Power BI, Excel, Tableau, Looker Studio, BigQuery, and Git.
Analysis
Data cleaning, EDA, statistical analysis, data modeling, and A/B testing.
Operations
KPI reporting, SLA tracking, workflow automation, and stakeholder-ready dashboards.
Contact
Open to thoughtful analytics, reporting, and operations-focused work.